Buyer Protection & Liability Disclaimer – Digikray

Effective Date: 01/09/2025

Company Name: Digikray (“we,” “our,” or “us”)

Website: [www.digikray.com]

Contact Email: info@digikray.com

1. Introduction

Welcome to Digikray, India’s trusted multi-vendor e-commerce platform.

While we strive to ensure safe and reliable shopping for every customer, it is important to clarify that Digikray functions solely as an intermediary between independent sellers (“Vendors”) and buyers (“Customers”).

This Buyer Protection & Liability Disclaimer explains the limits of our responsibility, the scope of buyer protection, and your obligations as a customer when using the Digikray platform.

By purchasing through Digikray, you agree to the terms stated below.

2. Role of Digikray

1. Digikray is a marketplace platform, not a manufacturer, retailer, or direct seller.
2. All products listed on the platform are offered by independent third-party sellers who are responsible for the authenticity, quality, and legality of their products.
3. Digikray’s role is limited to:
4. Providing an online space for sellers and buyers to connect
5. Facilitating order processing and payment transactions
6. Coordinating logistics and customer support
7. At no point does Digikray own or take legal possession of goods listed or sold by third-party sellers.

3. Buyer Protection Scope

1. Digikray provides buyer protection only for orders placed and paid for directly through the Digikray platform.
2. Buyer protection covers:
3. Non-delivery of product
4. Wrong or damaged item delivered
5. Defective product (verified by Digikray within return window)
6. Buyer protection does not cover:
7. Products damaged after delivery
8. Buyer misuse or installation errors
9. Unauthorized transactions made outside the platform
10. Delays caused by courier companies, weather, or unforeseen events
11. To claim protection, the buyer must raise a complaint within 3 days of delivery through official Digikray support.

4. Buyer Responsibilities

By using the Digikray platform, buyers agree to:

1. Provide accurate contact, payment, and address information.
2. Check product details, specifications, and seller ratings before purchasing.
3. Maintain polite and professional communication with sellers and customer service.
4. Avoid false complaints, repeated return abuse, or payment disputes.
5. Accept that order delivery times are estimates, not guarantees.

Failure to comply may lead to account restriction or denial of buyer protection benefits.

5. Product Authenticity and Quality

1. All sellers are responsible for ensuring product authenticity, warranty, and quality standards.
2. Digikray does not independently verify every product or brand.
3. If a product is found counterfeit, defective, or substandard, Digikray may take corrective action such as:
4. Suspending or delisting the seller
5. Providing partial or full refund (at the company’s discretion)
6. Reporting the issue to relevant authorities

However, Digikray shall not be legally or financially liable for losses arising from such incidents.

6. Delivery and Courier Liability

1. Once an order is handed over to a third-party logistics partner, the responsibility for transit, handling, and delivery lies with the courier company.
2. Digikray is not responsible for:
3. Shipping delays or failed delivery attempts
4. Lost or damaged items during transit
5. Incorrect delivery caused by inaccurate address input by the buyer
6. Digikray may, at its discretion, assist in coordinating with courier partners but is not obligated to compensate the buyer directly.

7. Refunds and Disputes

1. Refunds will be processed only after successful verification of claims as per the Return & Refund Policy.
2. Digikray reserves the right to:
3. Approve or reject refund requests
4. Deduct transaction, logistics, or service fees
5. Withhold refunds for fraudulent or invalid claims
6. In any dispute between buyer and seller, Digikray’s decision shall be final and binding.

8. Limitation of Liability

To the maximum extent permitted by law:

1. Digikray shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
2. Loss of profit, revenue, or data
3. Personal injury or property damage
4. Inconvenience or emotional distress
5. Digikray’s total aggregate liability in any case shall not exceed the total amount paid by the buyer for the disputed transaction.
6. Buyers agree that Digikray is not responsible for any product warranty or after-sales service, unless specifically stated by the seller.

9. Fraudulent or Abusive Behavior

1. Digikray actively monitors all transactions for fraud or misuse.
2. The platform reserves the right to suspend, block, or permanently ban any buyer account involved in:
3. False complaints or refund fraud
4. Repeated return abuse
5. Payment chargebacks or manipulation of offers
6. In cases of proven fraud, Digikray may take legal action and recover damages from the buyer.

10. Third-Party Links and Services

1. The Digikray platform may contain links to external websites or services operated by third parties.
2. Digikray is not responsible for the content, accuracy, or security of such external sites.
3. Use of third-party sites or services is entirely at the buyer’s own risk.

11. Force Majeure

Digikray shall not be liable for failure to perform its obligations under this agreement if such failure is caused by circumstances beyond its control, including:

1. Natural disasters
2. Government restrictions
3. Strikes, riots, or civil disturbances
4. Technical failures or cyberattacks
5. Logistic or transportation disruptions

In such cases, order processing and refunds may be delayed or suspended without liability.

12. Dispute Resolution

1. Buyers are encouraged to first contact info@digikray.com for any dispute or complaint.
2. Digikray aims to resolve issues within 7 working days.
3. If unresolved, the matter shall be governed by the laws of India and fall under the exclusive jurisdiction of the courts in [Insert City, e.g., New Delhi].

13. Policy Updates

Digikray reserves the right to amend, modify, or replace this Buyer Protection & Liability Disclaimer at any time without prior notice.

The latest version will always be available on our website. Continued use of the platform constitutes acceptance of the revised terms.

14. Contact Information

For buyer protection or dispute inquiries, please contact:

📧 Email: info@digikray.com

🌐 Website: [www.digikray.com]

🏢 Address:

✅ This Buyer Protection & Liability Disclaimer is fully company-focused, ensuring that:

1. Digikray cannot be legally held responsible for seller or courier issues.
2. All disputes must go through Digikray first, giving the company final decision power.
3. Buyers must comply strictly with your process to qualify for refunds or compensation.
4. Your total liability remains capped at the order value only.