Refund & Cancellation Policy – Digikray Market Academy

Effective Date: 01/09/2025

Website: www.digikray.com

Company Name: Digikray Market Academy

Digikray Market Academy operates as a multi-vendor e-commerce marketplace where multiple independent sellers list and sell their products to customers. This Refund & Cancellation Policy explains how cancellations, returns, and refunds are handled on the Platform.

By placing an order on the Platform, you agree to the terms outlined below.

1. Nature of the Marketplace

1. Digikray Market Academy acts solely as a facilitator between buyers and independent third-party sellers.
2. Each seller is responsible for their own products, inventory, pricing, shipping, returns, and refunds.
3. Refund and return eligibility may vary depending on the seller and product category.

2. Order Cancellation

a) Buyer-Initiated Cancellation

1. Buyers may request cancellation before the order is shipped, subject to seller approval.
2. Once an order has been shipped or delivered, cancellation requests may be rejected.
3. The following items are generally not eligible for cancellation:
4. Customized or made-to-order products
5. Perishable goods
6. Hygiene, personal care, or intimate items
7. Cancellation approval and timelines depend on the individual seller’s policy.

b) Seller-Initiated Cancellation

1. Sellers may cancel orders due to:
2. Stock unavailability
3. Pricing or listing errors
4. Operational or logistical issues
5. Repeated seller-initiated cancellations may result in:
6. Penalties
7. Reduced platform visibility
8. Temporary or permanent account suspension

3. Returns & Refund Eligibility

Refunds may be approved only in the following situations, subject to seller verification:

1. Product received is damaged or defective
2. Wrong product delivered
3. Missing items in the order

Return Conditions

1. Items must be returned unused and in original packaging with all tags and accessories.
2. Products damaged during delivery may be returned even if packaging is opened.
3. Certain sellers may impose additional return conditions based on product type.

4. Return Process

1. Buyers must raise a return request within the specified return window shown on the product page.
2. Sellers will inspect the returned product before approving a refund.
3. Digikray Market Academy may assist in coordination but does not guarantee seller approval.

5. Refund Processing

1. Once a return is approved and received by the seller, refunds are processed within 7–10 business days.
2. Refunds are issued to the original payment method only.
3. Bank or payment provider processing times may vary.
4. Shipping or handling charges may be deducted where applicable.

6. Non-Refundable Items

The following items are generally non-refundable unless required by law:

1. Digital products or services once delivered
2. Products marked as “Non-Returnable” on the product page
3. Items damaged due to misuse, mishandling, or negligence by the buyer

7. Role of Digikray Market Academy in Disputes

1. Digikray Market Academy does not own or sell products directly.
2. In case of disputes, the Company may:
3. Facilitate communication between buyer and seller
4. Review order details and platform records
5. The final decision on refunds, returns, or replacements rests with the seller, except where platform intervention is required to protect marketplace integrity.

8. Abuse of Policy

1. Repeated or fraudulent refund and return requests may result in:
2. Rejection of future requests
3. Account restrictions or suspension
4. The Company reserves the right to monitor and prevent misuse of this policy.

9. Company Rights

1. Digikray Market Academy reserves the right to:
2. Modify refund and cancellation rules for specific categories or sellers
3. Reverse refunds in case of fraud or policy violation
4. Take action against sellers or buyers who misuse the system

10. Policy Updates

This Refund & Cancellation Policy may be updated at any time without prior notice.

The latest version will always be available on the Platform, and continued use constitutes acceptance of the revised policy.