Return and Refund Policy – Digikray Market Academy
Effective Date: 01/09/2025
Company Name: Digikray Market Academy
(“we”, “our”, or “us”)
Website: www.digikray.com
Contact Email: info@digikray.com
Thank you for shopping with Digikray Market Academy.
We value your trust and aim to provide a fair, transparent, and secure shopping experience.
Digikray Market Academy operates as a multi-vendor e-commerce marketplace, where products are sold by independent third-party sellers. All returns, replacements, and refunds are subject to verification and approval as per the conditions outlined below.
By placing an order on the Platform, you agree to this Return and Refund Policy.
1. General Return Policy
- All sales on Digikray Market Academy are considered final, except in specific situations where returns or refunds are expressly permitted under this policy.
- Returns or replacements may be accepted only if:
- An incorrect item has been delivered
- The product is damaged or defective at the time of delivery
- The item materially differs from its description (subject to verification)
- Return or refund requests must be raised within 3 days of delivery through the user account or by contacting info@digikray.com.
- Requests submitted after the allowed return window will not be accepted.
- Returned products must be:
- Unused and undamaged
- In original packaging
- With all accessories, manuals, tags, and invoices
2. Non-Returnable Products
The following categories are not eligible for return or refund, except where required by law:
- Innerwear, lingerie, cosmetics, or personal hygiene products
- Perishable or consumable goods (food, beverages, etc.)
- Customized, personalized, or made-to-order products
- Digital products, downloadable items, or e-gift cards
- Clearance, liquidation, or “final sale” items
Digikray Market Academy reserves the right to modify this list at any time.
3. Return Approval & Verification Process
- All return requests are subject to verification by Digikray Market Academy and the respective seller.
- Buyers may be required to provide clear images or videos showing the issue.
- The Company reserves the right to approve or reject any return request based on internal investigation.
- If approved:
- Pickup may be arranged, or
- Return shipping instructions will be provided
- If the returned product is found to be:
- Used
- Tampered with
- Inconsistent with the reported issue
- the return request will be rejected, and the product may be sent back to the buyer at their expense.
4. Refund Policy
- Refunds are initiated only after successful inspection and confirmation by the seller and Digikray Market Academy.
- Refunds may be issued:
- To the original payment method, or
- As credit to the Digikray Market Academy wallet (at the Company’s discretion)
- Approved refunds generally take 7–14 business days to reflect.
- The following charges are non-refundable:
- Shipping fees
- COD charges
- Payment gateway or processing fees
Refunds will not be issued if:
- Products are returned without original packaging or accessories
- Items are damaged due to buyer misuse or negligence
- Requests are raised beyond the permitted time window
- Orders are canceled after dispatch or delivery attempt
5. Exchange and Replacement
- Replacement requests may be approved for the same product, subject to stock availability.
- Replacement processing begins only after return verification.
- If replacement is unavailable, a refund will be processed as per this policy.
6. Order Cancellations
- Orders can be canceled only before dispatch.
- Once shipped, orders cannot be canceled.
- Digikray Market Academy reserves the right to cancel orders in cases including:
- Payment or technical issues
- Suspected fraud or policy violation
- Stock unavailability
- Pricing or listing errors
- If the Company cancels an order, a full refund will be processed within 7 business days.
7. Return Shipping Costs
- If a return is approved due to:
- Defective product
- Incorrect delivery
- Digikray Market Academy will bear the return shipping cost.
- In all other cases (change of mind, buyer error), return shipping costs shall be borne by the buyer.
- For self-shipped returns, valid courier proof must be provided for reimbursement consideration.
8. Fraudulent or Abusive Returns
- Digikray Market Academy actively monitors return behavior.
- Users engaging in false, excessive, or fraudulent claims may face:
- Return restrictions
- Account suspension or permanent termination
- Legal action may be initiated under applicable Indian laws in cases of intentional abuse or fraud.
9. Seller Responsibilities
Sellers on the Platform are responsible for:
- Accurate product descriptions and images
- Secure packaging and timely dispatch
- Honoring genuine return requests approved by the Company
Digikray Market Academy may withhold or deduct seller payouts in cases involving refunds, disputes, or policy violations.
In disputes between buyer and seller, the Company’s decision shall be final and binding.
10. Limitation of Liability
- Digikray Market Academy is not the manufacturer or owner of products sold by third-party sellers.
- The Company is not liable for:
- Product performance, defects, or warranties
- Courier-related delays or damages
- Direct disputes between buyers and sellers
- Maximum liability, if any, shall not exceed the total order value paid by the customer.
11. Dispute Resolution
- Users must first contact info@digikray.com for resolution.
- If unresolved, disputes shall be governed by the laws of India and subject to the exclusive jurisdiction of courts located in SEHORE MP
12. Policy Modifications
Digikray Market Academy reserves the right to update or amend this policy at any time without prior notice.
The latest version will be published on the website, and continued use of the Platform constitutes acceptance.
13. Contact Us
For return, refund, or cancellation queries:
Digikray Market Academy
📧 Email: info@digikray.com
🌐 Website: www.digikray.com
🏢 Address: BHATONI RAOD ARNIYA RAM SEHORE MP 466116
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